We work with honesty and integrity. We stand behind our word. We treat each other and our neighbours with respect. We openly report on our performance.

• We investigate all ethical complaints thoroughly and promptly
• We will not allow or pursue retaliation of any kind against an employee who reports a violation or ethical concern
• Every employee is required to certify that he or she has received, read, understands and will comply with our Ethics Policy upon hiring and biennially thereafter
• All employees received training on the Ethics Policy in Q4 2011 and training is planned for all employees in 2013
• All new employees are required to sign the policy
• Managers are accountable for ensuring their employees are aware of, understand and adhere to our Ethics policy

Employees are encouraged to raise potential violations of our ethics policies, laws or regulations

To report a concern, employees can:

• Speak with their manager or any member of senior management;
• Anonymously report a concern by contacting the company’s Integrity Hotline, which operates 24 hours, seven days a week and is staffed by an independent third party under strict confidentiality obligations.

We ACT on our word

In 2012, we reviewed 14 complaints on topics such as conflicts of interest, respectful workplace and misuse of company resources.  

Investigations and actions resulted in the dismissal of 10 employees and six temporary workers, the cancellation and non-reward of three contracts with suppliers and coaching being given to one employee.